- To reserve a room through our website, you can easily search your preferred hotel, once you accept the rate, you have to select the room that you prefer and continue signing in to your member account. Once you sign in, please check all information and proceed to book. A valid credit card is required to complete your reservation. Top
- If you select a hotel that shows SpeedConfirm, you are informed that once you proceed to complete your booking with the credit card information, you will be able to print out the confirmation voucher at once. The confirmation voucher will also be sent to your email address that you used to register your membership. Top
- Begin by selecting the number of rooms, and then check the rate and availability. The page will show the rate and status of the rooms. In this step you can select different room types. Top
- Once you search from the homepage, the SpeedConfirm hotels will be ranked on top, while below them you may select the hotels which confirm within 48 hours. Top
- Normally once you do a search, we will display the available hotels for you at the top ranks. So if the hotel comes with Instant sign, the selected hotel is available on the selected date. Top
- - SpeedConfirm = room is available and can confirm immediately
- Request = room can be requested, subject to the availability at the time you submit the reservation. Please note that under ‘Request’, you can get a room reserved but not immediately as in the case of SpeedConfirm. Once you submit the reservation under ‘Request’, the status of the reservation will be communicated to you within 24 hours, except during high season or during long weekends where it might take up to 48 hours maximum. Top
- The reservation should be made under the name of the person who will check in and stay at the hotel. If you book multiple rooms, you must use a different name for each room or the duplicate reservation MAY be cancelled by the hotel. Top
- Normally you can instantly see what hotel is available. If the selected hotel is not available (which results from the selection under Request), we will suggest alternative hotels for your consideration. Top
- Single room rates, double/twin room rates and triple room rates are different. In the normal case, single and double rates are the same. However, you have to enter the number of occupants to get the exact rate for your reservation.
IMPORTANT: If you select 1 adult upon making the reservation and then come to check in 2 adults, the hotel will collect extra charge for the second person directly from you even though the rate for 1 or 2 persons might be the same. Top
- Some hotels, especially during peak season, may apply a surcharge based on high occupancy at the hotels. If this happens you will be notified by us and can then decide if you want to accept the new rate or not. Top
- If you find a lower rate in our website after booking, there is no refund for the difference since, as mentioned earlier, the rate can be updated daily.
Please be aware that we don’t guarantee the lowest Internet rate, but we do our utmost to find the best deal available for all our members. Top
- No. The price you see online, no matter if it is in USD, Euro or another currency, will be charged directly to your credit card in that same currency. There are no applicable conversion fees to be paid and there is no price advantage for one currency over the other. Top
- Free nights, Special rates or promotions will be mentioned by a icon [love] Free Nights on the hotel page near the room category.
The Special Free Nights rates including breakfast will be showing like 0.00$ or if it is compulsory breakfast it will show like 5.50$ [or other number following the hotel breakfast rates.] or if it is showing 0.00$ it's possible also that the room is free but Not including breakfast, means that customer will have to pay additional breakfast charge to the hotel if breakfast is request by customer.
Special Hot Deals are rates well negotiated with the hotel directly or our travel partners. Special Hot Deals can be 30% to 70% discount on hotel rates.
IMPORTANT - Free Nights and Rates are for all or certain market, only selected by the hotel and they are subject to be modify/cancel at any time without prior notice. Top
- If you reserve a room with SpeedConfirm, the credit card will be charged the total amount up front.
If you reserve a room by making a REQUEST, the credit card will be charged ONLY when the reservation is CONFIRMED. In case of a hotel being FULLY BOOKED, NO charge will be incurred. Top
- Yes, your credit card information is secure on our website. Upon check-out, your details are sent to the bank directly. All of your information will not be stored anywhere, not on the Excelloz nor on the bank servers for maximum security. Also, none of our employees will ever have access or see your credit card details. Top
- The amount charged to your credit card on the confirmed reservation is for reserved rooms. Some hotels will require your credit card details again upon check-in in order to guarantee for other possible expenses i.e. telephone, Mini Bar, etc. Top
- Possibilities are:
- Numbers / expiration dates are incorrect
- Your issued bank blocks the card from internet usage for security reasons.
- Not enough balance. Top
- Normally, the payment is only accepted by the credit card. However, in some cases, bank transfers are possible. Please contact us if this is your case. Top
- Visa & MasterCard have developed authenticated payment capabilities to improve online transaction security. By creating a virtual signature in the form of a password chosen by you when you sign up, Visa and MasterCard hopes to provide a safer online commerce experience for Cardholders.
Verified By Visa and MasterCard SecureCode enable two parties (card holder and card issuer) to authenticate each other by exchanging digital certificates (electronic identifications) before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.
For Master Card SecureCode, find out more about this verification process on the Master Card SecureCode page. Or sign up for the program right away at the provided online form. Top
- PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 103 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Using PayPal, you can make payments with your American Express, Visa, MasterCard or Discover credit cards.
Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Why use PayPal?
- Make purchases or send money with PayPal Top
- When you make a reservation using your PayPal account you don't actually pay until you get the confirmation from us. During the time when your reservation is pending we only hold the money for guaranteeing the room with the hotel. If we are not able to get the hotel confirmation, then your money is released immediately and back on your PayPal account. Top
- It is a document you receive from us after payment confirmation that proves you've prepaid for services at your chosen hotel(s) and must be presented upon check-in. Top
- Again, you can simply log on to your account and print the voucher. You need to remember your email you used to register the account and your password. Top
- If your computer crashed, you can check your email if there is any information sent to you. Normally if the reservation is confirmed, you should have gotten the email stating the information about your confirmed reservation.
You can also sign in to your account and check if the selected hotel is in your confirmed folder or not.
If you have any questions in this case, please contact us. DO NOT make a duplicated reservation. Top
- Once you receive the confirmation from us, you are able to check your record with the Hotel directly.
However, if you reserve the rooms far in advance, your name will not appear at the hotel until 7 days before your arrival date. Rest assured the room is reserved; however, the hotel just does not know that you will be the person staying in it. Top
- All reservations made with Excelloz are guaranteed. If your reserved hotel becomes unavailable or cannot be honored upon check-in caused by a mistake on behalf of Excelloz/Hotelier, please immediately contact our call center. We will arrange a room at another convenient and comparable hotel possible for you. The full cost of the first night's stay, including any tax and service charges will be taken care of by us. We will pay for all communication costs to our office. Top
- If you forget your password, you can follow the instructions by clicking on the "Forgot Password" link on the login section. It will lead you to another page showing you step-by-step how to retrieve your password. Top
- This might be due to an incorrect password, incorrect email address or technical problem. If you continue having the problem, please contact us immediately. Top
- It means that the computer will remember your username and password the next time you come back to Excelloz.com. This setting is recommended only for your own private computer. Top
- If you face a problem while staying at the hotel, please immediately contact us. We will try our best to solve it. However, please be aware that any change made at the last minute or while you are staying at the hotel will incur applicable fees from the reserved hotel. Top
- Please contact us as soon as possible in case you know that your flight is delayed or going to be delayed. This way, we can assist you in contacting the hotel beforehand to minimize penalties. Top
- No. Any change should be done through us since the service is provided by us. The hotels will not accept any changes from you directly unless it is urgent. Top
- Yes. The credit card is charged up front when your reservation is confirmed. In case you do not arrive at the hotel and do not inform us, it is considered as NO SHOW. No refund will be issued for this case. Top
- Please contact us immediately as this is also considered as NO SHOW and doesn't entitle you to any refund. However, you can explain your situation and we will assist you in the best possible way to minimize the charge of the hotel. Top
- The refund process normally takes 15-45 days depending on each banking system. If you have any questions about the refund, please contact us at any time. Top
- Children (2-11 years) can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast is normally 50% of the adult’s rate.
In case you require an extra bed for your child (2-11 years old), the three person rate applies, which means that you have to select “3 adults” instead of "2 adults and 1 child" in the reservation form. Once you reserve under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise.
If you have any specific questions regarding children, please contact usTop
- Yes. 2 adults and 2 small children (under 12 years old) can stay in one room with one extra bed (it's called triple room).
To make a reservation for your family, you have to make a reservation based on 3 adults. You get 3 breakfasts in this case, unless stated otherwise. Top
- An extra bed in a double/twin room can be requested. Select 3 adults when you make a reservation and you will get the rate based on a double room plus an extra bed (triple). Top
- Most importantly, making a prepaid reservation will get you the cheapest rates available. Also, as your credit card is charged at the moment you make the booking everything is confirmed and arranged for you immediately. Furthermore, if the hotel rate should rise after you made a prepaid reservation this will not affect the rate you paid at the time of the booking. Top
- It depends. Upon check-in you have to present your loyalty program that you want to use to the hotel. Please check beforehand with the hotel if you will be able to earn credit towards your program. Top
- You can request early check-in or late check-out with us during the online reservation process. However, this entire request is not guaranteed.
Late check-out up to 6pm is normally half day charge and after 6pm is another full night charge. Sometimes the hotel will allow free of charge late check-out at 2pm.
Early check-in is possible at around 12.00 hours, subject to room availability. If you would like to guarantee early check-in, normally the hotel will require you to reserve one night in advance. Top
- Transfer is not included in the rate. However, if you require a transfer, you can contact us for more information. In normal cases, we recommend you to use the service at the airport which is available at all times in most countries. Top
- Yes, you can use your credit card for making bookings for other people. However, do not forget to change the guest’s name if you use your own log–in. Top
- The email might go to your spam filter if you filter for the spam folder. However, you can just easily sign in to your account and see your reservation details Top
- A Day Use room is for usage during a specific time during the day only (normally 6 hours long). Especially hotels nearby airports will often offer this special use of their rooms. For example, the Radisson Hotel Bangkok has a day use room of 6 hours from 12:00-18:00 and the Novotel Suvarnabhumi Bangkok has a day use room from 08:00 until 18:00. The exact times for day use rooms differ from hotel to hotel and can be seen next to the room category on the hotel description page. Top
- Yes. You can check-in in the evening as the room is already paid and guaranteed. However, if you are arriving very late, please notify us of the arrival time in order to inform the hotels to prevent check-in trouble. Top
- Generally, hotels around the airport area will offer a free shuttle. You will have to supply us with the full flight details in order to arrange the service.
If you would like to know whether or not the specific hotel offers shuttle service, please contact us for more information. Top
- Our site is optimized for Internet Explorer, Firefox and Opera for a resolution of 800 by 600 pixels and 1280 by 1024 pixels. For the best experience, we recommend using Internet Explorer. Top
- Sign up is voluntarily and Emails get send out once per month. Our newsletter gets send out to all people that have signed up for it. Through our newsletter you will be informed about new hotels, travel news and other interesting travel information that might be of help to you. The Excelloz.com newsletter is opt-in only. If you want to cancel your subscription, follow the instructions below. Top
- If you want to unsubscribe from the newsletter, please use the following procedure:
At the bottom of the newsletter you got from us, you can find an "unsubscribe" link that will delete your Email address from our database when you click on it. You will not receive any more Emails thereafter except when you decide to sign up for our travel news again. Top
- The hotels that are plotted on the Google map you see on Excelloz.com were located using GPS data. The locations are normally correct but due to technical limitations it can happen that some points might be off several meters. Also, be aware that the satellite imagery is normally not up-todate 100% but about 1 year old. That means that some newer hotel buildings are not visible on the map yet even though the pointers are set correctly by us.
We are constantly adding locations of many new hotels to Excelloz.com every day and you can find hotels from all countries now on the satellite map. We have recently added Africa Hotel locations for Johannesburg and Marrakech. Also, we have added many locations for hotels in the United States of America and Canada in cities such as Las Vegas, Chicago, Miami, Montreal or Niagara Falls. Top
- Spam Filters have made it very difficult to send Emails, even if they are legitimate. Below we have compiled information for the most popular Email services that will show you how to prevent our newsletter to land in your junk mail folder:
Yahoo
If you are using a Yahoo account, please follow these easy steps in order to receive our newsletter and prevent it from going into your bulk mail folder:
1. Click on "Folders" in the left pane.
2. Click on the folder labeled "Bulk".
3. Search for the newsletter from Excelloz and open it.
4. Click on "Not Spam" at the top". The next Email you receive from Excelloz will go directly into your inbox and not into your bulk mail folder anymore.
Hotmail
If you are using a Hotmail account you can use the following steps to prevent our newsletter from landing in your junk mail folder:
1. Click on the "Junk Mail" folder in the left pane.
2. Find and select (check mark) the Excelloz Newsletter.
3. Click on the "This is not Spam" button. The next newsletter will now go directly into your inbox.
Important! If you want to cancel your newsletter subscription, please use the "Unsubscribe" link at the bottom of each newsletter. Top
Please send to, admin@, all your contract rates, contacts, hotel information, NEW pictures, GPS location [for Google Map i.e: 10,457382 and 100,648398], and any other information that can help us to inform the traveler.
Any other hotel events or hotel activities will be welcome.
It's will take 3-7 days to be add your hotel by the admin hotel System. Top
- GeoTrust is a leading Certificate Authority that develops authentication processes including ones for verifying domains. This creates a more trustworthy relationship between you, te customer, and us. By clicking on the GeoTrust Verified Domain Seal (which can be found on the Excelloz homepage at the bottom, you can test for yourself that this site is authentic and legally registered. Top
- The Verified Domain seal contains a "GeoCode" that changes for every visitor to the site. This way, it is impossible to be faked. By clicking on the icon, a pop-up will ask you to enter this code. After doing so, you will get a conformation if the code entered was valid for this domain. It gives you assurance that you are dealing with a legally registered site that has been tested and verified by the GeoTrust company. Top
